Shipping policy

Thank you for shopping with The Fluffy One. We are committed to getting your order to you safely and as quickly as possible.

1. Order Processing Time

Orders are typically processed within [1–3] business days after payment is confirmed.

Please note that orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, holidays, or promotional periods, processing may take a little longer. We appreciate your patience and understanding.

2. Shipping Time

Estimated delivery times are as follows:

Standard Shipping: [5–10] business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, customs clearance, or other circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking information to become available after your order has been shipped.

5. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If you notice an error in your shipping address, please contact us at [ahmadnasutio707@gmail.com] as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, severe weather, natural disasters, or other circumstances beyond our control.

If your package appears to be lost or has not been delivered within the estimated delivery window, please contact us at [Customer Service Email], and we will do our best to assist you.